Collections and Recovery Manager (m/f)

Duties

• To manage the legal collections of arrears and Bad debts of all FNB Bank products, by leading collection staff with the aim to keep provisions in acceptable limits and reduce losses to the bank
• Achieve expected targets and or delivering required service levels
• Authorize debt recovery arrangements and terms with clients/subordinates and manage client’s complaints to ensure speedy recovery
• Authorize legal collections work to attorneys to ensure most optimal legal collections.
• Rehabilitate credit worthy client relationships
• Communicate instructions to attorneys in line with LDA and instructions from superiors to ensure speedy and correct action
• Ensures that risk is mitigated and escalated where necessary
• Authorize handovers within delegated limit in order to collect any possible funds from defaulters to reduce losses
• Authorize high Risk Maintenance (Debit interest changes, limits revokes etc.)
• Approve files for legal action within delegated limit
• Approval of any corrections and reversals on legal accounts which are processed by subordinates to ensure correct status on the system and minimize queries at all times
• Approve any client risk rating changes between 0 and 2 to ensure the rating reflect the credits status of the client in terms of arrear collections
• Approve and sign off correspondence concerning legal matters
• Contact clients in an effort to agree collection of arrears as a last effort before engaging the legal process to reduce cost and enhance optimal collections
• Prepare monthly report on progress of Pre-collection matters to superior to advice status of accounts and actions taken
• Providing team with resources and tools to do the work and solving team problems
• Managing team reward and discipline
• Building sound relationships upwards, across and downwards
• Support Team Leaders and collectors
• Complete Team Leaders Performance information and report to Superior
• Execute line management accountabilities for reporting staff (Recruiting, interviewing, approval of leave etc.
• On Oracle, performance management, retention, guidance, training, discipline, etc.) to ensure efficient use of resources and effective execution of duties in the area of accountability

Requisites

• Diploma in Credit or any other Finance related Diploma/Degree
• 5 – 7 years Banking experience, including knowledge in credit and legal collection process

Notes

• Only shortlisted applicants will be contacted