Front Office Manager (m/f)

Duties

• The incumbent is responsibility for supervising the Front Office team to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure adherence to hotel policies, standards & procedures
• Day to day management of the Front Office operation
• Financial/procurement management of the department
• Communicates and reinforces the guest experience and quality vision for the front office department in alignment with the hotel’s brand identity
• Revenue & Profitability Maximization through developing and implementing operating procedures and standards in support of business targets
• Responsible for the effective operation of Hotel Property Management System as well as revenue and cash controls pertaining to the Front Office
• Conducts regular audits of O&L Leisure standards and makes sure they conform to QA specifications including but not limited to Reservations, Billing, Folios etc.
• Ensures that all team members are trained on technical and service aspects of their position
• Establishes control systems for controllable costs to effectively meet budget guidelines
• Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations

Requisites

• Diploma: Hospitality Management or equivalent
• Minimum 3 years’ experience in a Front Office Management position preferably within an international four- and five-star Hotel environment
• Specialized experience in Revenue and Yield Management will be an added advantage

Notes

• Only shortlisted applicants will be contacted